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Authorise the link between Lorikeet and Intercom

  1. Please nominate the email address of someone with admin access to Intercom - send through to Lorikeet team in our shared Slack channel
  2. Lorikeet team will send back a magic link to allow authorization. This will expire in 7 days, let us know if you need a new link
  3. Please action the steps in the magic link (this can only be actioned by the individual with the email address given in Step 1)
  4. Please send us the following details:
    • Intercom account id of the agent you’d like Lorikeet AI Agent to post as
  5. Lorikeet team will continue setup in our system.
  6. When all set up, Lorikeet team will let you know, and you will be able to control that access from within Lorikeet app, under Build > Integrations

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Setup Intercom - Lorikeet webhooks to allow real-time access of ticketing data changes

Loom video of the steps below

  1. Create an app within Intercom Developer hub (Step 1 and 2 in this doc https://developers.intercom.com/docs/build-an-integration/getting-started/)
  2. Please send us the following details:
    • App id (the short string in the url after https://app.intercom.com/a/apps/)
    • App’s Client secret (from App > Configure > Basic information > Client secret) this is used to validate the webhook requests
  3. Configure the App Webhooks as follows (in App > Configure > Webhooks) (hitting Save will give the error Unsuccessful test request, but that’s all good, we just haven’t configured the specific endpoint to respond to the test)

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