Guides
Getting started with Lorikeet
Five key steps for your AI agent to resolve its first ticket.
Lorikeet’s platform offers a lot of power and configurability to help you automate your most complex support tickets. But customers who are most successful start incrementally and get their AI agent live and answering some tickets quickly.
This guide outlines how to do that.
1. Connect your support platform / ticketing system
Ticketing integrations
View the steps for your ticketing platform here.
2. Train the agent on your brand context and voice
Business context and brand voice
How to train your AI agent on your brand context and voice
3. Give the agent access to your knowledge base (and, optionally, data)
Knowledge base reference material
How to train your AI agent on your knowledge base
Integrating data and actions
How to enable your AI agent to read data and take actions
4. Build and test your first workflow(s)
5. Roll out and review
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