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The Lorikeet MCP server allows AI tools like ChatGPT and Claude to access your Lorikeet account data directly, including workflows, tools, integrations, knowledge base articles, and more.
Looking to connect an external MCP server to Lorikeet as a tool provider? See the External MCP Servers page instead.
Once connected, you can:
  • Diagnose tickets - trace workflow execution and identify root causes
    “Pull up ticket #12345. What went wrong and why did the customer get escalated?”
  • Audit knowledge bases - analyze articles at scale, find gaps, and spot quality issues
    “Review all our knowledge base articles. Which ones are outdated, which topics have gaps, and are there any quality issues?”
  • Explore your setup - inspect workflows, tools, and integrations
    “Give me a summary of what integrations are configured.”
  • Build workflows - create and iterate on workflows using natural language
    “Create a new natural language workflow that handles refund requests by checking order status, verifying the return window, and processing the refund.”
  • Test tools - run and validate tool configurations directly from your AI assistant
    “Test the ‘get-order-status’ tool with order ID 98765 and check if the response matches what we expect.”
  • Run simulations - test workflows against different customer scenarios
    “Set up a simulation batch for the refund workflow with 3 different customer scenarios — a valid refund, an expired return window, and a missing order — and run it.”
MCP (Model Context Protocol) is an open standard for connecting AI tools to external data sources and services.

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MCP server URL

Use a single, region-agnostic endpoint regardless of where your Lorikeet account is hosted:
Authentication routes traffic to your account’s region automatically.

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Setup

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Prerequisites

  • Access to ChatGPT with a Team, Business, or Enterprise subscription
  • Workspace Admin access is required for the initial setup (Steps 1–5). Once complete, all workspace members can use the app.

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Connect

1

Open Workspace Settings

Go to chatgpt.com, click your profile icon in the bottom-left corner, and select Workspace settings.
2

Create a new app

In the admin panel, click the Create button.
3

Configure the app

Fill in the app configuration:
  • Name: Lorikeet
  • Description: Access your Lorikeet account.
  • MCP Server URL: https://mcp.lorikeetcx.ai
  • Authentication: Select OAuth
Click Create to proceed.
4

Authorize

You will be redirected to the Lorikeet authorization page. Sign in to your Lorikeet account and click Authorize.
5

Publish the app

After authorization, the Lorikeet app will appear in the Drafts section. Click on the app, then click Publish to make it available to your workspace.
6

Use the app

Workspace members can now use the Lorikeet app in their conversations:
  1. Start a new chat
  2. Click the + button near the message input
  3. Click More to see all available apps
  4. Select Lorikeet

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Troubleshooting

For troubleshooting connection issues, refer to the ChatGPT apps docs.If you’re still having trouble, reach out to the Lorikeet team.

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Technical details